First Class Service
A unique and uncompromising level of after-sales service: First Class Service Concept.
We offer the first two scheduled maintenance services at no charge to you. The first service at 1,600 kilometres will include a thorough vehicle inspection and a road test. The second inspection at 8,000km will include a change of engine oil and oil filter.
Professionalism
- Lexus Parts and Service managers have completed a two year training program in automotive studies from the Canadian Automotive Institute at Georgian College in Barrie, Ontario. They were the first Parts and Service Managers of a Canadian automotive company to be professionally certified in Automotive Management. This industry-leading initiative by Lexus sets new standards for efficiency and service quality to the customer.
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Lexus keeps its focus at improving ways of satisfying customers by conducting ongoing Lexus dealer staff training.
- Customer Satisfaction workshops
- Lexus Customer Focus Group Sessions
- Lexus Service Advisor ongoing technical and administrative training
- Lexus technician factory training, ongoing training with certification process to Master level
- Lexus training in Body & Paint repair techniques
Support
To help technicians diagnose difficult situations with Lexus vehicles, Lexus technical assistance centre link with USA and Japan is provided on-line.
Replacement parts availability through two major parts depots. Toronto and Vancouver, same-day access USA North American Parts depot.
