Lexus Ranked Highest in Service Satisfaction


Dedication to Excellence at Lexus of Edmonton in Edmonton, AB

When you purchase a Lexus product, you know it’s going to be reliable, dependable and stand out in quality every single time and for as long as you own it. Lexus holds pride in delivering the highest quality products, and with its service has picked up several awards. When manufacturing our vehicles multiple checks are made to make sure the vehicle matches the quality you deserve. Now in 2016, Lexus is ranked highest in service satisfaction, find out why at Lexus of Edmonton in Edmonton, AB.

Highest Ranked In Service Satisfaction

This year J.D. Power and Associates awarded Lexus Canada Dealerships the highest rank award in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This comes from a study based on more than 11,000 Canadian vehicle owners, measuring satisfaction on five factors: service initiation, service quality, service advisor, service facility and vehicle pickup. The J.D. Power and Associates was founded in 1968 and has been a trusted source for recognizing top-performing brands showing which vehicles stand out since its inception. Capturing the opinions and perception of millions of customers, you know a company is revered when J.D. says so.

The 90 Second Standard

Believe it or not, one of the requirements for Lexus master upholsterers is that they are able to fold an origami cat with their non-dominant hand in under 90 seconds. This elite training mentality goes through all our stages in service and manufacturing, delivering vehicles in perfect condition. Trained by a “Takumi” master craftsmen, they are so skilled they can feel imperfection invisible to the human eye. Each vehicle goes until multiple inspections during assembly with additional inspections after the vehicle is distributed. Lexus of Edmonton performs a two-hour pre-delivery inspection before you’ll get into a new vehicle. From the inception of the vehicle all the way to when it is delivered to you, multiple checks keep every aspect of quality in check, making sure every vehicle produced is of paramount quality.

Diagnostics and Master Technicians

Lexus of Edmonton along with all Lexus Dealerships has a Diagnostic Centre with master technicians available to make sure your Lexus is maintained or repaired correctly. If you’ve succumb to an accident, we will happily restore it to pre-collision condition with high quality parts and the best repair personnel. You will always know you’re in the best hands with Lexus and we stand by our expert staff as some of the best the auto industry has to offer.

Award-Winning Service is Available at Lexus Of Edmonton

At Lexus of Edmonton we are proud to offer the award-winning service quality guaranteed by the Lexus Brand. There’s no better time then now to Book Your Next Service Appointment to make sure your car is running in tip-top shape. Visit us at 11204 107 Street NW, Edmonton, T5S 2X1 or give our expert Service Staff a call at (780) 466-8300 today.