Service Commitment

First Class Service

A unique and uncompromising level of after-sales service: First Class Service Concept.
At Lexus of Edmonton, we offer the first two scheduled maintenance services at no charge to you. The first service at 1,600 kilometres will include a thorough vehicle inspection and a road test. The second inspection at 16,000 km will include a change of engine oil and oil filter.

Professionalism

Lexus Parts and Service managers have completed a two-year training program in automotive studies from the Canadian Automotive Institute at Georgian College in Barrie, Ontario. They were the first Parts and Service Managers of a Canadian automotive company to be professionally certified in Automotive Management. This industry-leading initiative by Lexus sets new standards for efficiency and service quality to the customer.

Lexus keeps its focus on improving ways of satisfying customers by conducting ongoing Lexus dealer staff training.

  • Customer Satisfaction workshops
  • Lexus Customer Focus Group Sessions
  • Lexus Service Advisor ongoing technical and administrative training
  • Lexus technician factory training, ongoing training with certification process to Master level
  • Lexus training in Body & Paint repair techniques

Lexus Canada Dealerships Ranked Highest in Service Satisfaction by J.D. Power

Lexus JD Power Award

Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.

For the second year in a row, J.D. Power has awarded Lexus Canada dealerships the highest rank in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This prestigious recognition is based on a study of more than 12,340 Canadian vehicle owners whose vehicles are between 4 and 12 years old. The study measures overall satisfaction based on five key factors, including: service initiation; service quality; service advisor; service facility; and vehicle pick-up.

At Lexus, we’re proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create.

Lexus received the highest numerical score in the J.D. Power 2015-2016 Canadian Customer Service Index (CSI) Long-Term Study. 2016 study based on 12,340 total responses among 26 vehicle service providers, measuring the opinions of owners whose vehicle is between 4 to 12 years old, surveyed March- June 2016. Your experiences may vary. Visit jdpower.com

Roadside Assistance

Roadside Assistance

If you require assistance following a collision, please contact Lexus Roadside Assistance at
1-800-26 LEXUS (1-800-265-3987).

CONTACT SERVICE SCHEDULE SERVICE