SERVICE COMMITMENT

LEXUS OF EDMONTON

First Class Service Concept: A unique and uncompromising level of after-sales service. At Lexus of Edmonton, we offer the first two scheduled maintenance services at no charge to you. The first service at 1,600 kilometres will include a thorough vehicle inspection and a road test. The second inspection at 8,000Km will include a thorough vehicle inspection, tire rotation, filter clean and fluid top up.

Professionalism at Lexus of Edmonton

Lexus Parts and Service managers undergo continuous training in the spirit of Kaizen to ensure the highest standards for efficiency and service quality is met.

Lexus keeps its focus on improving ways of satisfying customers by conducting ongoing Lexus dealer staff training.

- Customer Satisfaction workshops

- Lexus Customer Focus Group Sessions

- Lexus Service Advisor ongoing technical and administrative training

- Lexus technician factory training, ongoing training with certification process to Master level

- Lexus training in Body & Paint repair techniques

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