Always a pleasure to deal with. Customer service is first.
I originally bought the entry level hybrid from here, traded it up to an RX and then recently traded again to the GX. Every time I went there I was absolutely amazed at the level of customer service at all levels. From the salesmen, the finance department, in the service department, the mechanics, all the way up the ladder to the managers. The customer service is the number one reason I continue to go to the other side of the city time and time again. When having the vehicles serviced, they always treat me with the utmost respect. I am a tradesman and as such don't always look the part of the typical Lexus client. This has never changed their treatment of me and always deal with any of my minor concerns promptly and seriously. Even when it is "operator error" they always make me feel comfortable and satisfied. Any dealership can sell you these remarkable machines and you'll be impressed. I've yet to even hear about any other dealership coming anywhere close to the level of customer service that Lexus of Edmonton provides.
I bought my new IS 350 last week, with with the help of Sales Consultant, Gill Tataev. He was kind, genuine, professional and very knowledgable. Gill made the process of buying a new car fun, easy and enjoyable. I was absolutely blown away with the superb service that this dealership provides. They truly treat you like gold here. The service alone is a reason to buy here, although I love my new car. Thank-you, Gill and Lexus of Edmonton!
An exceptional team that give exceptional service. Just received my second Lexus. Paula in the service department went over and above for me and my first Lexus. Can't say enough about Ian going out of his way to make the process so easy. Steven in sales comes out and chats whenever I'm in for servicing. Jill is always ready to offer a helping hand and help answer any questions. Laura did an amazing job orienting me ro the new RX350. It's not every day that the custodian rushes to open the door.Not only is the Lexus an amazing vehicle but it is theTEAM at Lexus of Edmonton that keeps you coming back. Way to Go!
This dealership by far is the most impressive I have ever come across. This is my 2nd Lexus purchase and our salesperson Ethan Jackson worked remarkably hard to find the specific vehicle we requested as well as working hard to close this deal. Ethan was exceptional, very knowledgeable and very personable. From the front desk, service to sales this is bar none the best dealership that I have had the pleasure of dealing with. You are treated like royalty from the moment you walk in the door. From the beautiful red bow on your new car and the wonderful ladies that give the one hour orientation on your new vehicle. I have never experienced a salesperson that actually calls you a few weeks later to ask how everything is going. Ethan Jackson is excellent. I can even say without a doubt that Ethan and I have become friends from this special experience with this dealership. I would not hestitate for a minute in recommending this dealership to friends, family and anyone looking for a great dealership. I rank this dealership and Ethan Jackson as a 10 out of 10.
My husband and I purchased a NX 200t about one month ago. We couldn't be happier with our new car and were extremely impressed with the service we received at Lexus of Edmonton. Matthew Reid was such a pleasure to deal with. He gave us all the information we needed with no pressure at all. The car purchasing process could not have been any easier and we would recommend him to anyone looking to buy a new Lexus. It was also great dealing with Laura, who spent time going through every single function of our new NX. Definitely VIP treatment!Have been to many luxury dealerships and we can tell already that the service at Lexus of Edmonton is hard to beat!
just brought home my 2017 lexus suv......a beautiful piece of machinery !!!!! this is the third new lexus i have bought from this dealership and once again the experience was outstanding!!!!!!! ethan jackson was my sales consultant......his knowledge base of all the vehicles at lexus is extensive......he was able to quickly match my needs with the perfect model.....he is professional and extremely easy to work with.....he made every step of the purchase process clear concise and simple!!!!! eden fraietta the finance manager took care of all my needs regarding payment........insurance.....warrenties.......etc......once again she made this process informative and easy.......on vehicle pick up day laura gave me a tutorial on the suv.......she made this information sharing clear and concise!!!!! it was a joy to interact with herb the owner and his namesake herbie the dealership dog!!!!!! matt the GM and bruce the dealer principal came and introduced themselves...they truly added to the lexus experience!!! i look forward to returning for my 4th lexus in the future..i would not go anywhere else!!!!!!
Great business networking event tonight. Helpful staff worked very well assisting and cleaning after everyone. We even won the draw for a free loaner Lexus for the weekend! It better be the LC500 Zack! Fabulous facility and event handling by Lexus of Edmonton. Will shop here in future.