It has been such a pleasure dealing with Lexus of Edmonton! This is my second vehicle from them and I would not buy from anyone else. The moment you walk into the dealership you are treated like a welcomed guest. EVERYONE, from service to management, are genuinely concerned that your experience be friendly, warm and respectful. THANK-YOU again to Ethan (guest services manager) and Bruce (dealer principle) for making our experience such a pleasure for the second time! You always go above and beyond!
Very friendly and helpful staff! Highly recommend Oliver Wang. Such a great experience to do business with!
Always very pleasant to deal with, very professional and they even clean your car for you. I usually drop off my car but as it was just an oil change I decided to stay and wait. Sat upstairs in the client lounge, had a little snack and a glass of wine and enjoyed a relaxing massage chair. I was originally going to use a coupon at one of the chain oil change places for the savings but decided to go back to Lexus and was glad I did. You pay more, but you get more. When I was there, they had cleared out the showroom floor for the day to donate their space to a fashion show for a local non-profit - something their principal said they do about once a month. I thought that was very kind of them to do so and a demonstration of good corporate citizenship. It would be very disruptive to business to move all the cars and such, but they feel it is important enough to do so. Good on you, Lexus of Edmonton!
I just recently bought a car from Lexus of Edmonton and I had a fantastic experience! Lucas was my salesman, and I can't say enough great things about him. He was extremely patient with me, answered all of the millions of questions I had, and really took the time and effort to find exactly what it was that I was wanting. He made this a very enjoyable and relaxed experience. I also want to say how wonderful Andrew in finance was. He went above and beyond to help me get everything in order and smoothed out any issues that came up. If you are looking for a luxury car, and a dealership that lives up to the standard, definitely go there!!
Dallas was my service representative and she was absolutely phenomenal. I had just purchased new rims and tires outside of Lexus and decided to bring them to the dealership to get them installed with the factory TPMS sensors. Dallas was friendly, courteous, and professional. I took this appointment knowing that there wasn’t a loaner available and knowing that I would have to wait for approx 1- 1&1/2 hrs. Shortly after I dropped off my vehicle she found me and told me that the shop wouldn’t be able to even look at my vehicle for another 30min. She said that she didn’t want me waiting around for such a long time and went the extra mile to get me into a loaner immediately. She also offered to have my vehicle washed for free and told me to come back another day to get my windshield chip fixed at no cost as well! This was greatly appreciated and Lexus of Edmonton has definitely earned my future business! Dallas went the extra mile to ensure that I was comfortable and that I wasn’t waiting around longer than quoted. Phenomenal dealership and it’s clearly reflected in the 4.9/5 star reviews on google with over 1000+ reviews. Will definitely come back! Best service I’ve ever experienced and it will be hard to top this experience! They should be the benchmark for the industry standard of luxury service and how to show customers that they value their time and business! Keep up the amazing work guys, and huge high five to Dallas!
My husband and I recently bought a RX350 from Lexus of Edmonton West. I was apprehensive at first, because I was dreading buying a new vehicle. You always hear stories about the amount of work that goes into first finding the right vehicle, and then the painstaking negotiation that takes place.. Well I am happy to say that I had the opposite experience at Lexus of Edmonton West. Manny Grewal worked with us first to find out what we were looking for, and if we could find anything within our price range. He was a pleasure to deal with, and did not make me feel any stress or pressure what-so-ever. He was able to find something that suited us perfectly. We then worked with Ian Frank to go over the specifics of the purchase, and same thing, he was a pleasure to deal with. I am so grateful to these gentlemen for turning a experience I was dreading into a enjoyable one! Love my new Lexus!
Thank you to everyone at Lexus of Edmonton for making my car buying experience so wonderful - Lucas was absolutely wonderful to work with and I appreciated his thoughtful attention throughout the entire process. What a fantastic team of professionals- I am loving my new car!! Thank you to Laura and Andrew as well for their patience and helpfulness!
Took my 2017 Lexus in for servicing, snow tire removal and a windshield replacement. Insurance company was paying for the windshield but had not sent the proper documents to Lexus dealership. After numerous phone calls from me and still no resolution,but lots of frustration, Kelly called the insurance company and had the issue resolved. Great service people at this dealership every time I go in.
Lexus is a professional and friendly place and this is why I like going there to service my vehicle. This was a short service, I was treated to breakfast nearby while I waited and my vehicle was washed once the work was done.
Awesome pre sales service provided by Manny Grewal and Jag Warriach. Got a great deal on my new car. Both of them were very professional and exceeded my expectation. Lexus truly provides the best VIP experience as claimed by them.