Purchased pre owned vehicle and had to cancel the deal once financing was approved. Both Geryald and Sabastian were very understanding and respectful and refunded my money without trying to drag me through system. Will definitely go back to them to buy again
The team at Lexus of Edmonton has provided one of the most positive consumer experiences that I have ever had. My wife and I have consistently been impressed with the level of professionalism and customer service offered by everyone whom we have met at the dealership, who each deserve their individual compliments.First of all, our sales representative, Gill Tataev, was as knowledgeable, patient and genuine as anyone could have hoped for. Over multiple appointments, he answered all of our questions with as much detail as was appropriate and we never felt any sales pressure while speaking with him. He was very attentive and provided follow-up messages as needed. Gill's high level of customer service was one of the main reasons we decided to acquire our new Lexus NX, which has, in itself, exceeded our expectations.After our decision was made, Cory Duffield, our financial services manager, continued to impart first-rate customer service. He was friendly, recommended excellent products and candidly explained which ones would provide the best value and improve the longevity of our vehicle. Despite my irregular work schedule, Cory was extremely patient and went out of his way to accommodate me with respect to all administrative aspects of acquiring our new vehicle.Our delivery specialist, Laura Janke, provided an extremely thorough introduction of our Lexus NX. She was another friendly face who continued the trend of fantastic customer service at the dealership. Her knowledge of the vehicle was impressive as she explained all of the functions available with the NX, many of which my wife and I had never heard of. We were exceptionally satisfied with our orientation of the vehicle.The team at Lexus of Edmonton sells top-notch products and they certainly give the commensurate level of high-quality service to their customers. Although we had originally intended on acquiring a vehicle from another manufacturer, our family could not ignore the stellar experiences that we had at the Lexus dealership, and for this, the team--especially Gill, Cory and Laura--deserve our highest recommendation.
This was my first Lexus purchase- we were in the dealership twice and each time there was no pressure to buy. Gill was our salesperson and he gave us all the information about the RX- 350 we were looking at. We learned so much about Lexus vehicles in general...and we're impressed. Not once did we feel that he was "feeding us a line" to sell a car or that our presence in the dealership alone was not appreciated. We made the purchase on our second visit and have been happy with the process, the follow up and look forward to dealing with the team at Lexus of Edmonton in the future for service!
Excellent Service !!! Steven Traikovski, the Lexus sales rep., was excellent to deal with, straight forward, fair and did what he said he would do for my good friend purchasing a 2015 RX350. Delivery of the vehicle from Steven & Jill was exceptional and respectful. Being in the automotive industry myself, it was refreshing to see this level of proffesionalism from a car sales person. I would higlhy recommend Steven to assist you if you are in the market for a Lexus or any other previously owned vehicle in their inventory.
My wife and I bought a used Lexus last year and were very impressed by the staff and vehicle at Lexus of Edmonton. We returned this year and spoke with Jaryd Long who showed us a few vehicles and took us for test drives. Jared understood that we were going to wait a year and took the time to answer all our questions about the new vehicles. We went back after a month with new intentions of buying from Jaryd but picked his day off by mistake. Ethan Jackson conversed with Jaryd by phone and took over seamlessly. Thank you Ethan. My wife and I were impressed and bought the vehicle. Zack Carey did an excellent job as sales manager and guided us through the final paperwork without any hassle. We returned a few days later to pick up the vehicle and were met and congratulated by all three men. Very classy. We were escorted to the delivery centre where Laura Janke walked us through the entire vehicle and its features. She answered questions, synced our phones to the car and was extremely pleasant. I have bought two vehicles here and would do so again.
The service is always outstanding at Lexus. Bar none the most friendly efficient staff out there. In the wake of a family tragedy, Lexus stepped up for me and my family. Just ask and if they can help they will. Sandi, Luke ,Lee and Bruce came to our rescue, they are not just Lexus family they treat us like family.God Bless each an everyone of you for all you have done for us in our time of deep sorrow. Your kindness made a difference.
I was at the dealership on May 10 to get my tires changed and oil servicing done. I was greeted with a smile as I drove into the service entrance. I walked in to the building and was greeted by some more very friendly people. After leaving my information at the service desk, I was offered to help myself to coffee & a cinnamon bun or other beverage of my choice..which I did. I headed upstairs for my complimentary mani-pedi. Since I was 1/2 an hour early, I had to take advantage of the complimentary massage chair (whom I have named Julio) and who is now my main man! LOL The mani pedi was awesome. Ashton did a wonderful job! Just as the mani pedi was finished, a young gentlemen ( think Dean), came up to let me that my car was ready to go! WHAT! ALREADY??? I felt like I had a great "spa" experience. Reluctantly I had to go, however I was greeted with my freshly washed Lexus and felt GREAT! on my drive home. I always smile when I think of the service at this dealership!
This is our third vehicle purchased from Lexus of Edmonton. Each experience has been smooth and pleasant. Our sales consultant was Matthew Reid. He provided exceptional service throughout the entire sales process. He never pressured us and was very knowledgeable about the vehicles. Even after the delivery of the vehicle, Matthew and the dealership continue to be attentive to our needs and provide superior service. They always know how to make us feel special and welcome. I would highly recommend Matthew Reid and Lexus of Edmonton.
Was at the dealership a couple weeks ago to have my summer tires installed. As usual everyone was very friendly and helpful. Well I was sitting in the waiting room a staff member came in and asked if I would like water, then brought me a bottle. A few minutes later someone else asked if I would like a muffin and brought me one. Each person in the waiting room was acknowledged and asked if there was anything they wanted/needed !! We all buy vehicles so we can have good service and fewer headaches than the average person experiences with their vehicle. Anyone who is aware of how Lexus on 170 Street Edmonton treats their customers would never buy a vehicle anywhere else as long as they live !!