Overall, the service was amazing for the detailing package. It's improved from my last visit. It wasn't a full 5 star because I wasn't very satisfied with the smudges on the inside of my windshield. Still a good experience.
The customer service from the parts and service department is amazing! I work in the industry and have worked with almost every dealer in Edmonton for all makes - for all your parts needs contact Mohamed! Keep up the good work guys!
I was referred to Mr. Andrew Kitlar at Lexus of Edmonton after going through a very traumatic car accident where my paid off IS250 was destroyed. Not being sure I would be able to afford the Lexus I wanted, Andrew went out of his way to show me and devise many options that were in my budget. I ended up driving away with a beautiful brand new Ultra White IS300 AWD F sport series 1 - Rioja Red interior. Andrew made me feel like a friend, and was compassionate and supportive throughout the car buying process. I am very happy with my purchase and the security I am provided with - post purchase - being a Lexus of Edmonton customer.
This was my first visit to the service department at Lexus. Even though I don't drive a Lexus they don't treat you any differently. From the cinnamon buns in the morning the the friendly smile as you leave its first class all the way here.I didn't even ask for a loaner but they got me into one anyways.Top notch service here!Pics of my loaner included
Henok, Bailey and the rest of the team at Lexus of Edmonton were excellent to deal with.My Wife and I purchased our second pre-owned Lexus through this dealership. As resident Calgarians, we originally shopped locally for an IS AWD (300 or 350). Although we found one we liked, the dealership refused to budge on price and resorted to typical car dealership tactics - eroding the value of the Lexus experience.While searching online in Edmonton, we came across the perfect vehicle and were in touch with Henok within a few hours. We exchanged emails and phone calls and elected to proceed forward with the purchase. Henok worked out a great deal for us and Bailey was terrific in the Finance Office.The only suggestion I would make if you're purchasing a vehicle over the phone is to ensure that you are doing what you can to remove any and all opportunities for miscommunication. We experienced one with Henok during the purchase process and did not find out until delivery that we were talking through two different perspectives. Regardless - Henok and the team stepped up to the plate and delivered on my expectations. For this, I am grateful. If you're in the market for a new or pre-owned Lexus - this is the place to go!
As usual Lexus of Edmonton's servicing department maintains its excellent service. A very warm welcome by the staff at service department on a cold day!
Lexus of Edmonton provides excellent service, customer care and car care!!! My vehicle is looking 'brand new' after the spa car care appointment yesterday. Thanks to all involved in the update!!!
Donovan was great, prompt and professional!Gave me the perfect idea and options. Couldn’t be happier.
The service was absolutely excellent from Donovan Tordoff. Professional, timely and extremely friendly are the three ways I would describe Donovan and his work ethic.I would highly recommend working with Donovon. I had multiple experiences wth Donovan while helping my boss, Jessie, with the vehicles and Donovan definitely helped the process become easy and simple when it had looked like a mountain to tackle. Thanks Donovan!