Dallas was my service representative and she was absolutely phenomenal. I had just purchased new rims and tires outside of Lexus and decided to bring them to the dealership to get them installed with the factory TPMS sensors. Dallas was friendly, courteous, and professional. I took this appointment knowing that there wasn’t a loaner available and knowing that I would have to wait for approx 1- 1&1/2 hrs. Shortly after I dropped off my vehicle she found me and told me that the shop wouldn’t be able to even look at my vehicle for another 30min. She said that she didn’t want me waiting around for such a long time and went the extra mile to get me into a loaner immediately. She also offered to have my vehicle washed for free and told me to come back another day to get my windshield chip fixed at no cost as well! This was greatly appreciated and Lexus of Edmonton has definitely earned my future business! Dallas went the extra mile to ensure that I was comfortable and that I wasn’t waiting around longer than quoted. Phenomenal dealership and it’s clearly reflected in the 4.9/5 star reviews on google with over 1000+ reviews. Will definitely come back! Best service I’ve ever experienced and it will be hard to top this experience! They should be the benchmark for the industry standard of luxury service and how to show customers that they value their time and business! Keep up the amazing work guys, and huge high five to Dallas!
My husband and I recently bought a RX350 from Lexus of Edmonton West. I was apprehensive at first, because I was dreading buying a new vehicle. You always hear stories about the amount of work that goes into first finding the right vehicle, and then the painstaking negotiation that takes place.. Well I am happy to say that I had the opposite experience at Lexus of Edmonton West. Manny Grewal worked with us first to find out what we were looking for, and if we could find anything within our price range. He was a pleasure to deal with, and did not make me feel any stress or pressure what-so-ever. He was able to find something that suited us perfectly. We then worked with Ian Frank to go over the specifics of the purchase, and same thing, he was a pleasure to deal with. I am so grateful to these gentlemen for turning a experience I was dreading into a enjoyable one! Love my new Lexus!
Thank you to everyone at Lexus of Edmonton for making my car buying experience so wonderful - Lucas was absolutely wonderful to work with and I appreciated his thoughtful attention throughout the entire process. What a fantastic team of professionals- I am loving my new car!! Thank you to Laura and Andrew as well for their patience and helpfulness!
Took my 2017 Lexus in for servicing, snow tire removal and a windshield replacement. Insurance company was paying for the windshield but had not sent the proper documents to Lexus dealership. After numerous phone calls from me and still no resolution,but lots of frustration, Kelly called the insurance company and had the issue resolved. Great service people at this dealership every time I go in.
Lexus is a professional and friendly place and this is why I like going there to service my vehicle. This was a short service, I was treated to breakfast nearby while I waited and my vehicle was washed once the work was done.
Awesome pre sales service provided by Manny Grewal and Jag Warriach. Got a great deal on my new car. Both of them were very professional and exceeded my expectation. Lexus truly provides the best VIP experience as claimed by them.
Manny my salesperson was very straight up, co-operative and helpful went out of his way to make things very easy for me. sure glad i made my purchase at lexus of edmonton. Gill and Jenifer where also was very accommodating and addressed all my concerns.Top notch service.Thank you lexus of edmonton you gained yourself a loyal customer.
Exceptional customer service! Just bought an ES 350 FSport 1. A special thanks to Sam Pipella who was genuine, super friendly, respectful and knowledgeable about the vehicles. He made his first impression on me and my husband at the Home and Garden show. All the staff were super friendly and helpful. Even the owner is down to earth, easy going and super friendly. Thank you Lexus of Edmonton!