I am are very pleased with the service I received from Deepak Jagpal. He was very pleasant and thoughtful. My family and I appreciate his attitude and how he cares about the clients’ comfort and convenience. Lexus of Edmonton really does treat their customers with a high level of customer service.
I dont normally write reviews but Lexus Edmonton deserve it ! Ive had several appointment for different things and they are always organized and provide excellent excellent customer service. Yes getting anything done for a luxury car is pricey. Expect that. But amazing customer service is price-less. Coffee and snacks while you wait, they offer to wash your car, opening doors for you, offering water etc, its like am visiting a friend's home... these simple small kind gestures make the whole experience at Lexus. My husband who owns a different luxury car is jealous ! LOL
Living in Calgary we were somewhat reluctant to shop for a new Lexus in Edmonton. Andrew Kitlar was our salesperson and he did everything possible to makes sure our new (demonstrator) RX 350 was in perfect condition. Andrew had promised that the deal would go exactly as discussed on the phone (including trade-in), and it did. We were treated extremely well by the very professional staff. All in all a very enjoyable experience!
By far this is the best dealership I have ever had the pleasure of dealing with. From the moment I walked in to the attention to detail with the walk through when picking up the vehicle, everything was wonderful. But most of all very pleased and very impressed with Sam and Celeste with their honesty, integrity and patience. I would highly recommend both these lovely people and Lexus of Edmonton.
I bought a Lexus Nx300 from Lexus of Edmonton and I had an outstanding experience for my first time new vehicle purchase and it was all thanks to my salesman, Alan! I was really nervous I would experience a pushy and uncomfortable experience as it was my first time purchasing my own vehicle, but with Alan, it was the complete opposite. I only have good things to say about him; he was professional, very kind, empathetic, and patient. Alan was never pushy or aggressive, he listened to everything that I had valued and wanted out of my new vehicle; the type of customer service he provided was the kind that went above and beyond what I had expected. I cannot thank him enough for all his help with my first Lexus purchase. After Alan, I had dealt with Rob in finance who helped break down and explained everything so that it was all easy to understand. When it came time to pick up my vehicle, Jen had gone through everything - all the features, even the ones I didn't realize my vehicle had - and was patient and kind throughout the entire process. The customer service I had received from Lexus of Edmonton team was one of a kind. Very satisfied with my purchase. If you're looking for a new vehicle, I highly recommend Alan at Lexus of Edmonton!
I'm very sorry that it has taken me so long to write to thank the lovely Jill Domes(Director of Guest Relations). When I picked up my new RX350 in late Nov 2017, she was there to greet with me a big warm smile and gave me a personal tour of my new car. I was overwhelmed with the many features in the car but Jill was so patience with me. She is full of enthusiasm and took the times to go over things that I was not sure. I sincerely thank you Jill for your kindness and friendliness you have shown me and your knowledge about Lexus.
I Bought a brand new Lexus from here back in 2015 from Zach. Him and Matt welcomed me to the family with open arms. Good people. It was an outstanding car buying experience. I've since sold the car and drive a truck for my business but I would not hesitate to do business with Lexus of Edmonton again in the future. A+++
I had a great experience with Lexus of Edmonton, the entire team is amazing. Summer was so nice and accommodating when I was looking at my options to get my new car. Eden was incredible to work with for financials. Also the service department has been wonderful and so far I'm really happy with my experience.